ICE London & iGB Affiliate London

Consumer Protection Zone Digital

17-30 November, Online - an ICE and iGB collaboration


Raising Standards for Sustainable Customer Growth

In these times of increased focus on safety and well-being and against the backdrop of regulatory reviews across Europe, extra player care is now a business prerogative and a competitive advantage.

To coincide with the UK Safer Gambling Week, Clarion Gaming’s Consumer Protection Zone (CPZ) Digital provides the latest ideas and solutions to help you advance towards more effective and evidence-based responsible gambling controls that will enhance, not hamper, customer acquisition and retention.


Benefits of attending:

•    Hear case studies on technology and integration processes that lead to more individualised customer communication 
•    Learn how to evolve safer gambling approaches and CSR policies to improve public and policy-makers’ perceptions of the industry
•    Gain strategic insights on the changing regulatory landscape that will govern your customer interactions in the months and years to come

Who should attend and why?

•    Gambling Operators – responsible for implementing or overseeing safer gaming strategy and controls
•    Gaming Suppliers – responsible for ensuring customer solutions are RG compliant
•    Regulators and Legislators – responsible for implementing and educating on RG rules
•    Gambling Affiliates – responsible for customer communications on behalf of operators 

Key features:

•    CPZ Talks – panel discussions spread across the week, featuring leaders from gambling operators and regulators
•    CPZ Insights on iGB – a whole week of articles, features and interviews with sole focus on safer gambling
•    CPZ Technology Showcase – featuring start-ups and RG suppliers with novel solutions that help players and operators make gambling safer
•    CPZ Speakeasies – focused roundtable meetings helping you connect with your peers, share ideas and find new solutions

Webinar Speakers

WEBINAR ONE: 3pm GMT / 4pm CET, Tuesday, 17 November: One size for all? An Individualised Approach to Responsible Gambling

-    It starts with company culture – driving down a corporate mindset change that invests in more individualised approach and moving e-away from legacy practices
-    Affordability checks vs deposit limits – practice to date in Europe and where we want to get to
-    What technology and tools exist to implement a more individualised approach more widely 
-    Impact of additional measures on the migration to illegal markets
-    Stake limits vs. business viability 
-    Adtech  


  • Daniela Johansson, Chief Responsibility Officer, Deputy CEO, Paf
  • Wolfgang Bliem, CEO,  Grand Casino Luzern
  • Maris Catania, Head of Responsible Gaming and Research, Kindred Group
  • Scott McGregor, COO, beBettor
  • Moderator: Dan Waugh, Partner, Regulus Partners 

Register Today

WEBINAR TWO: 3pm GMT / 4pm CET, Wednesday, 18 November: Finding the Right Voice to Speak to Customers - Communicating Risks and Power of Interventions

-    When and how to communicate risks of gambling to players in the world where personal safety and well-being are given enhanced focus 
-    Learnings from player behaviour monitoring and customer management during the pandemic – implications for safer gambling policies 
-    Understanding the key indicators to intervene
-    Automated and personalised interventions
-    AI tools vs. human interaction 
-    Advertising, sponsorship and impact on the youth 
-    VIP management
-    Future of affiliate marketing – is affiliate licensing a likely scenario and will it lead to messaging more conducive to safer gambling? 


  • Maarten Haijer, Secretary General, European Gaming and Betting Association
  • Gustaf Hoffstedt, General Secretary, Swedish Trade Association for Online Gambling
  • Matthew Hickey, CEO, Gordon Moody Association
  • Moderated by: Anne-Marie Furtschegger, Secretary General, APAJO (Associação Portuguesa de Apostas e Jogos Online)

Register Today

WEBINAR THREE: 3pm GMT / 4pm CET, Thursday, 19 November: Finding a Voice of Influence - Review of the UK Gambling Act

-    Duty of care and responsibilities 
-    Risk-based vs. rules-based – what level of consistency are we aiming for?
-    Influencing and improving industry reputation across all levels of the ecosystem: consumers, policy-makers, regulators and industry
-    Regulation vs. self-regulation: can the industry still have an impact to prevent more restrictive, not evidence-based measures 
-    House of Lords Report, APPG report etc. – what do they tell us about a possible direction of change? 


  • Brigid Simmonds, Chairman, The Betting and Gaming Council
  • Neil Banbury, General Manager UK, Kindred
  • Lord Foster of Bath, Chair, Peers for Gambling Reform
  • Matt Zarb-Cousin, Director, Clean Up Gambling and Co-Founder, Gamban
  • Moderated by: Daniel Bliss, Director of External Affairs, YGAM

Register Today

Safer Gambling Week: CPZ Digital on iGB

iGB will once again run a series of in-depth features over each working day of Safer Gambling Week 2020. In a year that has seen responsible gambling and player protection become a key component of operators' strategies in Great Britain, the UK and beyond, this will incorporate expert commentary and analysis from leading industry figures. 

Additional intelligence on a daily basis:

On top of the webinars, we will be running special content features online from 17-30 November -- see the timeline below -- which you will find on iGB:

  • Tuesday, 17th - International Perspectives: National Council on Problem Gambling
  • Wednesday, 18th - Responsible Game Design
  • Thursday, 19th - Research: Dr Mark Griffiths
  • Friday, 20th - Education: YGAM
  • Monday, 23rd - Treatment: Jason Shiers
  • Tuesday, 24th - Sustainability
  • Wednesday, 25th - Women in Gaming
  • Thursday, 26th - International Perspectives: NCPG
  • Friday, 30th - International Perspectives: SARGF


Read last year's content here:

•    Changing the conversation
•    Mapping the problem gambling maze: part one and Mapping the problem gambling maze: part two
•    The nuts and bolts of RG
•    The outsider perspective
•    Gambling addiction - an insider’s perspective

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